Refund policy

RETURNS, REFUNDS & EXCHANGES

PILLOWS: Pillows are custom made at time of order, therefore they are final sale and not eligible for returns, exchanges, refunds or store credit. If you have any questions or issues with the item(s) received, please email issues@angelheartstudios.com, and include your name, order number and the issue. 

FABRIC PACKS, FRAYS, SNIPPETS & ROLLS:
within ten (10) days of delivery date: Items may be returned for exchange or refund by emailing issues@angelheartstudios.com by day ten (10) of the delivery date. Please include the reason and what you are requesting: return for exchange, return for refund. We will respond with the address of where to ship your items. Items must be in original condition and unused. Once received by Angel Heart Studios, we will issue the refund or ship the exchange. Return cost of items to Angel Heart Studios is at the expense of the customer.

Requests made between day eleven (11) and twenty (20) of delivery date: customer will be issued a store credit (good for 180 days from original purchase date). Customer must email issues@angelheartstudios.com between day 11 and 20, and include: customer name, order number and reason for the return. We will respond with the address of where to ship your items. Credit will be issued once items are returned to and received by Angel Heart Studios. Must be in original and unused condition. Return cost of items to Angel Heart Studios is at the expense of the customer.

Requests made AFTER day twenty (20) of delivery date are not eligible for returns, exchanges or credit.